Agoro offers a 6 day return window for items that meet the requirements for return. Please contact us within six days of delivery and we will ensure you get resolution
STEP 1: Send a Complaint
Also include pictures of the product that was delivered to email@example.com as a means of evidence.
STEP 2: Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 3: Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
STEP 4: Get Resolution
Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund)
What if I complain after the 6 days return timeframe has elapsed?
For product complaints outside 6 days in relation to defective items, you may:
- Visit an authorized service centre to obtain warranty. if the service centre is not in your location, you may choose to contact Agoro
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Agoro will not replace or issue refund for items that fall into this category.
Requirements for Returns
|Reasons for Return||Description||Tags/Labels attached||Original Packaging||Complete Accessories & Free Gifts||New Condition||Not Damaged|
|Changed mind request||Product unused, (this applies to products in fashion category only)||Yes||Yes||Yes||Yes||Yes|
|Wrong Items||Products delivered differently from what was displayed on the website, return will be authorized after validation||Yes||Yes||Yes||Yes||Yes|
|Defective Items||Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation||No||Yes||Yes||Yes||Yes|
|Damaged (in transit)||Product has visible damage, return will be authorized after validation||Yes||Yes||Yes||Yes||Yes|
|Quality Issues||Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation||Yes||Yes||Yes||Yes||Yes|
Do I return to Agoro or direcly to the seller?
You will either be asked to return to one of Agoro pick up stores.