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Frequently asked questions

Q: How long does Agoro take to deliver products when I order?

A: We take between 3 - 5 working days to deliver the products/product you ordered.

Q: Can I return the product if I don't like or has any issues that I don't like?

A: Yes, you can return the products free of charge to our store. However, there are some conditions that govern the returning of products. please check our return policy for more information.

Q: How can I pay for my order?

A: We have more than a single way to pay for your products. In addition to Cash on delivery, you have an option to prepay  online using Mgurush mobile money and credit card. You can also prepay your order using cash. Prepaying with cash can come in handy when you can not use the above mentioned online payment methods and you are required to pay beforehand, such as when your order amount exceeds the limit which you can pay using cash on delivery.

Q: How will my order be delivered?

A: Currently, you have two options to receive your order.

  1.     Home and and office delivery method. With this method, our delivery agents using a fleet of our motorcycles will attempt to deliver to your address that you give us during making of an order.
  2. Pick up from our stores. With this method, you will choose where among our various pickup points to pick up your order. To find location nearer to you. please see our Pick up points.

Q: What is the guarantee ot warranty or the products from Agoro?

A: Agoro does not give any warranty on the products you buy us. However, some sellers on Agoro will give warranty. please read the product page of the product you are buying. That information will be available there.

Q: What is your return period?

A: Agoro will accept  returns from customers as long as the products have not stayed more than four days with customer. No return will be allowed after said such period has passed.

Q: Is Agoro secure from fraud?

A: We use state of the art internet security technologies. while we are responsible for your security on the site, we encourage you to take good care of your account and personal data that you use to login.