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Return policy

Our Return Policy

STEP 1:
Send a Complaint

Also include pictures of the product that was delivered to support@agoro.co as a means of evidence

STEP 2:
Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:
Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:
Get Resolution

Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund)

What if I complain after the 7 days return timeframe has elapsed?

For product complaints outside 7 days in relation to defective items, you may:

  • Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact Agoro.
  • Contact the seller of the product who will be in a better position to provide a resolution.
  • Contact us so we can assist in getting a resolution from the seller.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Agoro will not replace or issue refund for items that fall into this category.

Items not eligible for Returns

1. Products that have been altered from their original or opened by an authorized personnel without permission.
2. Product with tampered or missing serial Universal Product Code numbers (UPC).

3. Products damaged due to misuse.
Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
4. Products in beauty, health and personal care category.

5. Jewellery, innerwear, bed sheets, lingerie and socks.
6. Books and CDs

Requirements for Returns

Reasons for Return Description Tags/Labels attached Original Packaging Complete Accessories & Free Gifts New Condition Not Damaged
Changed mind request Product unused, (this applies to products in fashion category only) Yes Yes Yes Yes Yes
Wrong Items Products delivered differently from what was displayed on the website, return will be authorized after validation Yes Yes Yes Yes Yes
Defective Items Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation No Yes Yes Yes Yes
Damaged (in transit) Product has visible damage, return will be authorized after validation Yes Yes Yes Yes Yes
Quality Issues Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation Yes Yes Yes Yes Yes